Refund Policy

All purchases on Portfol.io are final. Because our classes are live educational experiences with limited seats, we cannot accommodate refund requests made simply because a student changed their mind or was unable to attend.

Exceptions to this general rule are described below. If you believe you qualify for a refund, please contact us at support@portfol.io.

One-time class purchases are non-refundable, except in the following circumstances:

• Duplicate charge: you were charged more than once for the same class enrollment. We will refund all charges beyond the first.
• Technical failure: a verified technical failure on our end or the creator's end prevented you from accessing or participating in the class you paid for.
• Educator cancellation: the creator canceled the class and it was not rescheduled to a time you can attend.
• Required by law: applicable consumer protection law requires a refund in your jurisdiction.

Refunds will not be issued if you were able to access the class and chose not to attend, experienced issues with your own internet connection or hardware, or if you purchased the class after its scheduled start time.

Automatic renewal

Subscription classes bill automatically on a monthly basis at the rate displayed at the time of enrollment. Billing continues until you cancel. By subscribing, you authorize Portfol.io to charge your payment method each month until cancellation.

Canceling a subscription

You may cancel your subscription at any time from your Billing page. Cancellation takes effect immediately and prevents any future charges.

Access after cancellation

When you cancel, your access to the class continues through the end of the current paid billing period. You will not be charged again after that date.

No prorated refunds

We do not issue prorated refunds for unused days in a billing period. If you cancel mid-month, you retain access through the end of that month but will not receive a partial refund for the remaining days.

Failed payments

If a recurring payment fails (for example, your card expires), we may suspend your access until a valid payment method is provided. We will notify you by email when a payment fails.

To request a refund, email support@portfol.io with:

• The email address associated with your Portfol.io account.
• The name of the class.
• The date of purchase.
• A description of the issue and why you believe a refund is warranted.

Refund requests must be submitted within 14 days of the charge or class date, whichever is later.

We review refund requests within 3–5 business days. If approved, refunds are issued to your original payment method. Depending on your bank or card issuer, funds may take 5–10 additional business days to appear in your account.

We ask that you contact us before initiating a chargeback with your bank. We will work in good faith to resolve legitimate disputes. Fraudulent chargebacks may result in permanent account suspension.

If you have questions about this policy, contact us at support@portfol.io.